Verint Named a Market Leader for ‘Contact Center Advanced’ by ISG Research

‘Contact Center Advanced’ Defined as Core Functionality Needed to Run a Contact Center Plus AI and Automation Applications

Verint Named a Market Leader for ‘Contact Center Advanced’ by ISG Research

Media Relations
Sue Huss
sue.huss@verint.com

Analyst Relations
Ryan Zuk
ryan.zuk@verint.com

Investor Relations
Matthew Frankel
matthew.frankel@verint.com

Verint^® (NASDAQ: VRNT), The CX Automation Company^™, today announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’ Buyers Guide.

Verint was recognized as a leader achieving exemplary status among 34 vendors, underscoring its robust offerings in foundational contact center tools, along with advanced capabilities. With AI-driven solutions for automation, self-service and real-time sentiment analysis, Verint continues to play a key role in driving stronger, faster business outcomes for contact center operations.

"Today’s contact centers must engage customers across their preferred communication channels while balancing operational costs and leveraging automation," says Keith Dawson, director of research, customer experience, ISG Software Research. "Leading solutions such as Verint’s Open Platform integrate foundational contact center capabilities with advanced features like AI, automation and enterprise-wide CX integration, ensuring organizations can meet customer needs effectively while driving meaningful business outcomes.”

"Verint Open Platform delivers CX automation to contact centers of leading global brands and our customers report the achievement of tangible and strong AI business outcomes,” says Verint’s David Singer, senior vice president, Go-to-Market Strategy. “This recognition from ISG naming Verint an advanced contact center market leader further validates our leadership momentum and the increasing value we create for our customers.”

Learn more by reading the 2024 ISG Buyers Guide™ for Customer Center Advanced and visiting Verint Open Platform.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

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