Transmit Security Powers Aflac’s 2024 CSO Award Win for “Quackcess Granted” Passkey Authentication Initiative

Media:
David Mahdi
Chief Information Officer
Transmit Security
david.mahdi@transmitsecurity.com

Transmit Security is proud to announce that one of its key clients, Aflac, was recognized with the 2024 CSO Award for “Quackcess Granted” Passkey Authentication Initiative, pow

ered by Transmit Security. The program was recognized with the 2024 CSO Award for innovation in cybersecurity, celebrating Aflac, a leading provider of supplemental health insurance and products in the U.S., for its success in elevating both security and customer experience through modern authentication technologies.

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“The stakes grow higher every day for security leaders and their teams, and this year’s CSO Awards honor the very best efforts to tackle challenges from an expanding threat landscape,” said Beth Kormanik, Content Director for the CSO Conference & Awards.

Behind this award-winning project is Aflac’s strategic collaboration with Transmit Security, whose identity-security platform, Mosaic by Transmit Security, stood out for its advanced passkey security, seamless implementation, and customizable user interface. The “Quackcess Granted” project exemplifies how leading organizations like Aflac can simplify the customer experience while maintaining high levels of security.

“We are honored to receive this recognition from CSO for the ‘Quackcess Granted’ initiative,” said Tim Callahan, Senior Vice President, Global Chief Information Security Officer at Aflac. “This project has transformed how our customers engage with us, making secure access seamless and frustration-free. With the support of Transmit Security, we’ve delivered a modern, industry standard experience that benefits both our customers and our business.”

Aflac’s impressive results

Designed to provide customers with the safe ability to login without a password, Aflac utilizes passkey authentication—a secure, easy-to-use alternative to traditional passwords. Aflac’s approach has improved login success rates to 96%, significantly reducing customer support requests and operational costs. Passkey adoption exceeded expectations, with more than 265,000 Aflac policyholders enrolling—surpassing the initial 10% target and reaching 32%. To date, there have been no reported login failures, and customers have had little to no need for required technical assistance, highlighting the value and appeal of the technology.

Recognizing excellence in cybersecurity innovation

The CSO Awards highlight standout projects that combine innovative technology with measurable business impact. Aflac’s “Quackcess Granted” initiative earned praise for addressing real-world cybersecurity challenges while improving customer satisfaction and lowering operational overhead.

Passkey authentication, built on FIDO standards, delivers fast, secure, and user-friendly registration, login, and recovery on Aflac’s website. Designed for usability, it allows customers to sync their biometric credentials through the cloud across all passkey-supported devices. This expands traditional FIDO capabilities—originally tied to individual devices—by simplifying account access and ensuring seamless recovery, even when switching or restoring devices.

Passkeys are the inevitable replacement for passwords - they’re already enabling stronger and simpler authentication across billions of user accounts today,” said Andrew Shikiar, CEO of the FIDO Alliance.

"This award and partnership between Aflac and Transmit Security is a great example of how organizations can realize the great business benefits of passkeys - reduced phishing and credential theft risks while enhancing the customer experience with faster, more reliable sign-ins — without great technical lift or burden.”

The strategic collaboration with Transmit Security

Built with cybersecurity at its core, Transmit Security’s platform–Mosaic–provides a secure infrastructure for Aflac’s passkey initiative, leveraging public key cryptography to create phishing-resistant authentication. With Mosaic, Aflac eliminated passwords and outdated multi-factor authentication (MFA) methods, mitigating account takeover (ATO) risks while offering customers a frictionless experience.

“We are excited to be part of Aflac’s success with the ‘Quackcess Granted’ project,” said David Mahdi, Chief Identity Officer at Transmit Security. “Passkeys are revolutionizing digital authentication, and Mosaic ensures that companies like Aflac can seamlessly adopt this technology to enhance security without adding complexity.”

The collaboration between Aflac and Transmit Security demonstrates how business goals and security innovations can align to deliver tangible results. Mosaic’s ability to integrate passkey security across multiple devices ensures a consistent, branded experience for Aflac customers while maintaining robust security standards.

How passkeys with Mosaic are transforming authentication

Mosaic by Transmit Security empowers organizations to offer biometric authentication, such as fingerprints or facial recognition, across devices. With passkeys, Aflac is able to provide seamless access without needing to remember or reset passwords. Their implementation includes customized workflows that keep the login process within Aflac’s website, eliminating redirects to third-party services.

Ultimately, this reduces friction, enhances security, ensures a consistent brand experience and reinforces Aflac’s customer trust and satisfaction. But the Mosaic platform offers more than passkeys–it streamlines identity management as a whole by bridging customer identity, identity verification, and fraud prevention. By eliminating security silos, closing gaps, and reducing complexity, Mosaic ensures seamless, secure interactions across all touchpoints.

About Transmit Security

Transmit Security transforms identity management by unifying customer identity management, identity verification, and fraud prevention into one transformative platform. Purpose built for resilience and scale, Mosaic by Transmit Security eliminates silos and complexity, delivering resilience and scalability. With cybersecurity in its DNA, Transmit Security is a trusted partner for 7 ‘top 10’ US banks and Fortune 500s and earned the highest score for strategy and product execution among all leading vendors in Liminal’s 2024 ATO Prevention Link Index Report. Designed for modern enterprises, it helps organizations close security gaps and streamline digital interactions with unparalleled efficiency and trust. By offering purpose-built, modular solutions that adapt to evolving threats, Transmit Security ensures businesses can safeguard their operations while providing frictionless customer experiences.

About Aflac Incorporated

Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products. In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World’s Most Ethical Companies by Ethisphere for 18 consecutive years (2024), Fortune’s World’s Most Admired Companies for 23 years (2024) and Bloomberg’s Gender-Equality Index for the fourth consecutive year (2023). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2023) for 10 years. To find out how to get help with expenses health insurance doesn’t cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under “Sustainability.”

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