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Info-Tech Software Reviews 2025 IT Service Management vendor rankings place TeamDynamix in top of quadrant for both Enterprise and Mid-Market ITSM software solutions. Key drivers for top of quadrant include usability, product strategy, innovation, and vendor capabilities. (Graphic: Business Wire)

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The TeamDynamix ITSM solution was awarded the top spot for ease of administration, ease of implementation, quality of training, usability, ease of customization, value created, breadth of features, vendor support, and product strategy. TeamDynamix placed at the top of the data quadrant with an overall composite score of 8.8 against the category average of 7.6 and a customer experience (CX) score of 9.1 versus 7.8 for the category average. This is the sixth year in a row that TeamDynamix has placed at the top of Info-Tech's data quadrant.

"TeamDynamix continues to set the bar for modern ITSM by delivering a highly flexible platform that enables IT to be customer and service-focused, enable service management for the entire organization and speed time to value with no-code capabilities," says Sandi Conrad, Advisory Fellow at Info-Tech Research Group. "Organizations looking for a scalable solution that combines AI and workflow automation with deep system integrations to extend functionality for IT and business teams consistently rank TeamDynamix as a top performer."

TeamDynamix is built for agility—offering rapid time to value, low administrative overhead and effortless scalability. The intuitive no-code platform allows IT teams to easily configure workflows, automate routine tasks and extend beyond IT for true enterprise service management across HR, facilities, legal and more.

Driving ITSM Modernization with Agility, Automation and AI:

• Seamless Enterprise Integration: The ITSM platform integration layer offers a library of connectors for Workday, Office365, Azure, AWS, HRIS, Teams, Slack, CRM platforms, ERPs and hundreds more – eliminating the integration roadblocks organizations often experience.
• No-Code Enterprise Automation and Workflow: Using a visual flow builder, customers can quickly create workflows for on/offboarding, software provisioning, password resets, equipment replacement and more—without writing a single line of code. Pair automation with AI for faster, better service.
• AI-Enabled ITSM for Improved Productivity: The AI-enabled ITSM software further enhances efficiency with AI-driven ticket resolution, chat with conversational AI and Retrieval Augmented Generation (RAG) empowering IT teams to boost ticket deflection through improved self-service and faster response times.
• Driving the Future of IT Service Excellence: By combining AI, automation and no-code configurability, TeamDynamix empowers IT teams to reduce service bottlenecks, improve ticket resolution times and scale their ITSM strategy with confidence - allowing organizations to reduce IT team resource drain.

A Customer-First Approach to IT Service Management

Vendor relationship scores for TeamDynamix highlight the company's customer-first approach. The company scored above average for transparency, generosity, integrity, trustworthiness and client-friendly policies.

"As we celebrate this recognition, we extend our gratitude to our customers for their ongoing trust and partnership," said Andrew Graf, Chief Product Officer, TeamDynamix. "Our relentless focus on ease of use, low administrative overhead, and intelligent automation is what sets us apart. We remain committed to delivering solutions that adapt to evolving business needs—without the complexity or high costs associated with maintaining traditional solutions."

About TeamDynamix

We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit www.teamdynamix.com to learn more.

About Info-Tech Research Group

Info-Tech Research Group is one of the world's leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250212597356/en/

"Organizations looking for a scalable solution that combines AI and workflow automation with deep system integrations to extend functionality for IT and business teams consistently rank TeamDynamix as a top performer."