PROS Earns IDC 2024 CX CPQ Customer Satisfaction Award

PROS Media Contact
Amy Williams
+1 713-335-5916
awilliams@pros.com

PROS Holdings, Inc. (NYSE: PRO), a leading provider of AI-powered SaaS pricing and selling solutions, today announced it placed in the highest scoring group for vendors serving the CPQ application market, earning IDC’s 2024 CX CPQ Customer Satisfaction Award (CSAT). The CSAT Awards recognize the leading CX vendors in each application market who receive the highest customer satisfaction scores based on IDC’s CX Path survey.

“This recognition from IDC underscores our commitment to delivering the most complete and indispensable CPQ platform that uniquely addresses customer pain points and that users truly love,” says Sunil John, Chief Product Officer, PROS. “As we continue to innovate, performance, user experience and AI remain at the forefront of our investment strategy, ensuring we meet the growing demand for greater self-service and empower our users to win more deals, faster.”

According to the CSAT, customers rate PROS above average across nearly all satisfaction categories and most significantly in:

• Ease of Implementation
• User Experience
• Product Roadmap Visibility
• Data Security
• Ease of Integration
• Availability of Training
• Data Management Capabilities

PROS, a Leader in the IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment¹, offers an advanced CPQ solution designed to streamline the quoting process by empowering businesses to configure complex products with speed and precision. The solution generates winning, profitable prices for agreements and quotes, enabling frictionless buying experiences across channels. Leveraging AI and machine learning, PROS Smart CPQ enhances sales efficiency and offer personalization, providing tailored proposals that meet specific customer needs.

IDC’s CX Path is a global survey of approximately 2,500 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 39 different customer satisfaction metrics.

For more information on IDC’s 2024 CX CSAT Award for CPQ visit https://pros.com/learn/analyst-reports/idc-2024-customer-satisfaction-award-for-configure-price-quote-cpq.

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¹ IDC MarketScape: Worldwide Configure Price Quote Applications for Commerce 2024–2025 Vendor Assessment (Doc # US50608124), December 6, 2024.

About PROS

PROS Holdings, Inc. (NYSE: PRO) is a leading provider of AI-powered SaaS pricing, CPQ, revenue management, and digital offer marketing solutions. Our vision is to optimize every shopping and selling experience. With nearly 40 years of industry expertise and a proven track record of success, PROS helps B2B and B2C companies across the globe, in a variety of industries, including airlines, manufacturing, distribution, and services, drive profitable growth. The PROS Platform leverages AI to provide real-time predictive insights that enable businesses to drive revenue and margin improvements. To learn more about PROS and our innovative SaaS solutions, please visit our website at www.pros.com.

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“As we continue to innovate, performance, user experience and AI remain at the forefront of our investment strategy, ensuring we meet the growing demand for greater self-service and empower our users to win more deals, faster.”