Global Communications Platform Infobip Partners with White Label Communications to Provide CPaaS and SaaS Solutions to Regional Enterprises

Breanna.Johnson@infobip.com

Global communications platform Infobip has partnered with White Label Communications to enhance its full-stack Communication Platform as a Service (CPaaS) solution for medium and large enterprises. This partnership equips White Label Communications with cloud-based, multi-layered middleware to develop, run, and distribute communication software, empowering its customers to deliver the best possible end-user experience.

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As the communication demands of businesses and brands evolve, resellers must adopt innovative solutions that integrate seamlessly and scale while ensuring compliance. This partnership combines Infobip’s industry-leading CPaaS platform with White Label’s enterprise-grade APIs. This seamless integration with existing software as a service (SaaS) application empowers customers to create more effective and immersive communication experiences within their products.

Research and consulting firm Gartner® forecasts that “By 2028, 90% of global enterprises will leverage communications platform as a service (CPaaS) to operationalize CX and engagement, up from 50% in 2023.”

“The demand for CPaaS continues to grow rapidly and is being embraced by some of the largest digital-native companies regionally and globally, in multiple sectors,” said Ethan Gustav, Group President for North America at Infobip. “We take pride in partnering with White Label Communications to deliver the richer communication consumers expect from the brands they engage with.”

“This partnership will enable us to significantly enhance our 1^st of its kind, full-stack fully programmable voice capabilities and CPaaS offering for our customers. We’ll be providing them with improved messaging capabilities and a more engaging customer experience, all while ensuring compliance with round-the-clock support from the most respected global messaging aggregator,” said Zachary Konopka, Head of Partnerships at White Label Communications. “We are thrilled about this collaboration. Infobip’s vast experience, support, and reputation as a leading CPaaS provider makes us ideal partners to help our customers grow and innovate together.”

For the second year in a row, in 2024, Infobip was recognized as a leader in the Gartner® Magic Quadrant™ within the CPaaS market. Infobip’s CPaaS platform offers Enterprises a cloud-based multi-layered middleware to develop, run, and distribute communication software for the best possible customer experience. Infobip facilitates the process by providing tools and documents, either complete software development kits (SDKs) or individual libraries, APIs, and visual builders. In addition to having a full platform with programmable components, Infobip has supporting components like analytics, giving full insights into communication performance.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kuti?, Roberto Kuti? and Izabel Jeleni?.

Recent award wins include:

• Infobip named a Leader for the third time in the IDC MarketScape for third time (Feb 2025)
• Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
• Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
• Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)

About White Label Communications

White Label Communications was founded by people with decades of experience in the Telecommunications industry. More specifically our careers have been focused on both voice, messaging and data supporting both the reseller and wholesaler (service provider) business models. Since our inception in 2010, White Label Communication’s mission has been to provide the most reliable, scalable and feature-rich cloud communications platform in the industry. For over 3 years straight now our clients have enjoyed 100% uptime supporting hundreds of thousands of endpoints on a daily basis.

White Label’s private branded partner portal provides unfettered access to our platform thereby allowing all partners to be self-sufficient. Partners can quickly deploy and manage their customer’s cloud communications services via their private branded portal and robust API connectivity. With our partner portal our clients enjoy unlimited control with limitless scalability and configuration options right at their fingertips.

This private branded portal eliminates much of the “friction in the business” by automating processes that would otherwise be manual. From end user customer proposal creation, billing, customer installs, troubleshooting, moves, adds & changes (MAC), accounts receivable, taxing, and omnichannel communications, White Label Communication automates all of the processes for you to focus on the activities that drive revenue to your business.

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“The demand for CPaaS continues to grow rapidly and is being embraced by some of the largest digital-native companies regionally and globally, in multiple sectors."