Catapult Cuts Their Share of Order Issues by Over 50% With Otter

Catapult Cuts Their Share of Order Issues by Over 50% With Otter

Catapult, a leader in virtual brand solutions operating over 3,000 digital storefronts nationwide, has announced impressive results of their successful pilot program with Otter’s suite of restaurant management tools. Catapult has signed on to replace their existing tech stack with Otter as their central mission control for managing their online restaurants – a one-stop shop for operational clarity and efficiency. The partnership, aimed to address critical operational challenges, has already delivered significant improvements in efficiency, cost savings, and overall performance.

Streamlining Operations

Confronted with reconciliation and syncing conflicts across multiple vendors and rising operational costs, Catapult sought a solution to simplify processes while improving its ability to serve customers. Otter’s centralized platform enabled the company to consolidate its tech stack, seamlessly integrating hardware, order aggregation, financial reconciliation, marketing tools, and more under one roof.

"Having a single source of truth for our operations is a game-changer," said Jake Safran, Head of Growth at Catapult. "Otter’s platform not only ensures accuracy and timeliness in reporting but also saves significant time and resources. It’s integral to our growth and ability to run the business efficiently."

Before collaborating with Otter, Order Catapult faced costly tools with inadequate support for managing multiple brands and complex menus, and the absence of an integrated hardware solution. “The left hand wasn’t talking to the right hand and the tools weren’t in sync with each other,” Safran elaborates. Now, with Otter, the brand has achieved substantial savings in both time and money.

“Tasks that used to take hours are now completed in minutes—or even seconds—freeing us to focus on high-priority initiatives," Safran explained. "We were initially skeptical about whether Otter could deliver on everything it promised—it sounded almost too good to be true. But so far, the results have exceeded our expectations. Their team has gone above and beyond to tailor the solution to our needs."

Customer Delight with "Mission Control"

"We loved the ‘mission control’ approach," Safran continued. "Having one partner to manage everything means we can focus on our customers. And when that partner is as supportive and proactive as Otter, the experience is even better. We were always extremely pleased with the customer service. The attention to detail, the care that was put into our account. Their team’s responsiveness—even during holidays—is unmatched. Their dedication mirrors our own commitment to providing the best tools and experiences for our restaurant partners."

Otter’s platform also provides a single source of truth for operational data, ensuring accuracy and transparency for reporting from delivery service providers. As a result, Catapult reduced order issues by a factor of 59% during the pilot, a dramatic leap in efficiency and customer satisfaction.

A Vision for Scalable Growth

Encouraged by the pilot’s success, Catapult plans to expand its partnership with Otter across its entire network in 2025. This move aligns with the company’s mission to deliver exceptional service to merchants and customers while driving growth in the competitive virtual dining space.

"Otter’s platform has redefined how we operate," Safran emphasized. "With their support, we’re confident in our ability to scale efficiently while continuing to exceed expectations."

Ashvin Kumar, CEO of Otter, commented on the partnership’s success: "We’re thrilled to partner with Catapult in streamlining their operations and helping them achieve their goals. Our mission has always been to empower businesses with tools that simplify processes, improve efficiency, and enhance the customer experience. Seeing Catapult’s success is exactly why we do what we do."

About Otter

With 80,000+ restaurant customers in 36+ countries around the world, innovative restaurants choose Otter to bring order (and orders) to their business. We offer tools for managing multi-channel orders, integrations, financials, uptime, reporting, analytics and more, helping restaurants increase results, improve efficiency and eliminate chaos. Otter partners with hundreds of leading restaurant apps, tools and services, bridging the physical and digital infrastructure for food to partners including DoorDash, Uber Eats, Google, Grubhub and more! Restaurants & restaurant groups like Denny’s, Steak Escape, Qdoba, Flynn & more are Serving smarter™ with Otter.

About Order Catapult

Catapult, founded in 2021, is a leading provider of virtual restaurant solutions across North America, helping independent restaurants generate profitable revenue with minimal effort. Powered by world-class technology and backed by Otter, Catapult seamlessly integrates with restaurants to drive incremental sales on leading delivery platforms, including DoorDash, Uber Eats, Grubhub, and SkipTheDishes.

For more information, visit www.ordercatapult.com. Interested restaurant partners can learn more at partners.ordercatapult.com.