New Montreal depot to improve repair turnaround times and simplify service process for Canadian customers

Brother International Corporation Launches Canadian Depot Service to Streamline Printer Repairs for Customers

Stephen Dye
Stephen@outlookmarketingsrv.com

Brother International Corporation, a premier provider of mobile, desktop, and industrial printers and handheld labeling tools, today announced the opening of a new repair depot in Montreal, Quebec, as part of its commitment to enhanced service for Canadian customers. Part of the Brother Assure Service Program, this new facility will allow Brother to route Canadian customers’ equipment to a local repair center instead of sending them to the U.S., reducing turnaround time and eliminating cross-border complexities.

Previously, Canadian customers had to ship products to the United States for repairs, adding time and logistical challenges. The new Montreal-based depot will allow Brother to provide faster repairs by shortening transportation times and avoiding cross-border customs procedures.

Initially, the Canadian depot will service Brother’s PocketJet printer series and RuggedJet 4 mobile printers, with plans to expand to the full product line by June 2025. Customers will continue to interact with U.S.-based customer service and technical support for a seamless experience.

“Brother is committed to providing best-in-class service for our Canadian customers,” said David Macedon, Senior Product Manager, Supplies and Services for the Brother Mobile Solutions division of Brother International Corporation. “Our Assure Service Program delivers comprehensive support to keep their equipment running smoothly. By streamlining repairs and reducing turnaround times, we’re helping minimize downtime and maximize productivity."

The Brother Assure Service Program provides robust support, including accidental damage coverage, with an industry-leading two-year limited warranty on most models (including printheads) and optional extensions up to five years. In-warranty customers receive free inbound and outbound shipping, while out-of-warranty customers receive covered return shipping.

Brother’s new Montreal depot service will give Canadian customers an enhanced experience with the benefit of reduced repair time and seamless access through Brother’s existing web form. By utilizing only genuine Brother parts, the company continues to prioritize quality, reliability and maximum product performance.

For more information about how Brother is “at your side” with its Assure Service Program, please visit www.BrotherAssureServiceProgram.com.

To submit a support, repair authorization or swap request, visit https://help.brother-usa.com/app/ask_bms.

About Brother Mobile Solutions

Brother Mobile Solutions, a division of Brother International Corporation, provides innovative mobile, desktop printing, and industrial labeling solutions to field workforces and mobile enterprises such as datacom, electrical, manufacturing, and retail. For more information, visit www.brothermobilesolutions.com

About Brother International Corporation

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research, and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois, and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.

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