Appriss Retail's data-driven fraud protection services and Optoro’s returns management system offer a robust, full-circle solution for online and in-store returns

Appriss Retail and Optoro Strengthen Relationship To Provide Cross-Channel Protection Against Returns Fraud

Matthew Boncosky
Ketner Group Communications (for Appriss Retail)
Matthew.Boncosky@ketnergroup.com

LaunchSquad (for Optoro)
optoro@launchsquad.com

Appriss Retail, a leading provider of solutions designed to reduce retail losses, decrease return and claim fraud and abuse, and provide a more frictionless consumer experience, today announced a partnership with Optoro, the leading technology provider for retail returns. This partnership offers retailers a best-in-class returns solution powered by AI and retail analytics, enabling them to mitigate returns fraud and improve profit margins, while delivering a seamless returns experience across virtual, online, and omnichannel customer touchpoints.

Returns fraud and abuse is a rising concern for retailers, causing more than $100 billion in retail loss, according to the 2024 Consumer Returns in the Retail Industry Report by Deloitte and Appriss Retail. By partnering with Optoro’s returns management system (RMS) for retailers, Appriss Retail will elevate the returns process, providing comprehensive, cross-channel coverage against fraud and abuse.

Appriss Retail’s solutions incorporate data from digital and store-specific sources to target potential bad actors and protect retail sales. This holistic approach to returns fraud complements Optoro’s end-to-end software, which manages the return experience from the point of return to resale. Together, Appriss Retail and Optoro will bring value to existing client relationships and offer 360-degree protection against returns fraud and abuse through pre-built integrations.

“Wherever a retailer engages with a consumer, Appriss Retail is there to protect the transaction against fraud and abuse. The relationship with Optoro enhances that ability and the consumer experience by providing a consistent, frictionless return experience,” said Michael Osborne, CEO, Appriss Retail. “Our combined cross-channel integration will provide retailers with increased value in their overall returns process and improve profit margins by reducing fraud.”

“Savvy retailers know that managing returns effectively is critical to protecting their bottom line, and some bad actors can make it even more challenging,” said Amena Ali, CEO, Optoro. “With the 300% surge in returns fraud and abuse over the last four years, we are proud to partner with Appriss Retail to continue to offer a solution that equips brands with the data, insights, and returns software to strategically solve for fraudulent behaviors, while continuing to reward healthy, loyal shoppers.”

Appriss Retail’s partnership with Optoro reinforces the company’s commitment to protecting retailer profits and combating retail crime across all channels — delivering a seamless and consistent experience for loyal customers while effectively mitigating risks.

To learn more about how Appriss Retail can help retailers worldwide protect the transaction, across channels, visit www.apprissretail.com.

About Appriss Retail

Appriss Retail provides retailers with protection against fraud and abuse for every transaction, no matter where it happens. With more than 20 years of retail data science expertise and experience, we’ve built a collective, omnichannel intelligence platform that is trusted by over 60 of the top 100 U.S. retailers, covering 40 percent of all U.S. omnichannel sales across 150,000 locations. Globally, Appriss Retail reaches 45 countries across six continents. The company provides relevant, actionable, and profitable collective intelligence to retail operations, finance, marketing, and loss prevention teams. Appriss Retail’s performance-improvement solutions yield measurable results with a significant return on investment. For more information about Appriss Retail, visit apprissretail.com or our LinkedIn page.

About Optoro

Optoro software is revolutionizing the retail industry with cutting-edge returns solutions for retailers, brands, and third-party logistics providers (3PLs). Optoro’s modular Return Management System (RMS) orchestrates and streamlines return processes from return initiation to the next customer, helping businesses maximize savings and revenue from every return while maintaining industry-leading customer satisfaction rates and enabling circularity. Optoro’s Returns Portal and robust returns network enhance shopper convenience, reduce returns costs, and increase repurchase rates. Optoro’s Returns Processing software utilizes data and AI to reduce speed-to-stock times, eliminating backlogs. Trusted by the world’s leading retail brands like Gap, American Eagle Outfitters, Steve Madden, and Best Buy, Optoro is the preferred choice for turning returns into a strategic advantage. For more information about Optoro, visit optoro.com.

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